topic Upgraded plan but now showing correct on Profile in Get Support

Upgraded plan but now showing correct on Profile

delongar — Fri, 23 Dec 2022 10:34:06 GMT

Hello everyone, I upgraded my plan to $40/15G on Dec 21 requesting plan change on next renewal date (renewal date Dec 22) and it did change plans however it shows $40/5G not 40/15G. I am aware when selecting plans there are 2 options 40/5G and 40/15G. I did select 40/15G. Plan changed on renewal date Dec 22 but to 40/5G. Will the system update to my selected plan of 40/15G automatically in the next few days or stay at 40/5G which is not what I chose or order. tnx

Re: Upgraded plan but now showing correct on Profile

darlicious — Fri, 23 Dec 2022 10:44:19 GMT

@delongar

Log into your account using secret/ incognito mode to see the up to date plan in your account. Also check your payment history to see what data plan amount was charged to your account 5gb/$30 or 15gb/$30? If your plan payment hasn't been charged to your account yet then your new plan will not have been updated and showing on your account and/or plans page.

Edit:

If for some reason your plan updates to only show the $40/5gb plan contact customer support immediately and explain the issue and ask them to switch you to the $40/15gb plan.

Re: Upgraded plan but now showing correct on Profile

iSilenT — Fri, 23 Dec 2022 14:21:48 GMT

Mine was showing $120 for 15gb last night, but it has now been fixed. I think it takes sometime for the account to update, although I did send a ticket to CS_Agent at 1am, so not sure if they got around to it yet.

Last night when my plan renewed. Sorry if the image is blurry, I'm posting this on my phone using the image uploader.

This morning.

Like others mentioned, give it a day or so then contact customer support if it doesn't fix itself.

Cheers,

iSilenT