topic Re: Password wont reset in Get Support

Password wont reset

Meanjean69 — Fri, 23 Dec 2022 02:27:24 GMT

I'm going out of my mind trying to reset my password so I can reactivate my account I need help

Re: Password wont reset

hTideGnow — Fri, 23 Dec 2022 02:36:12 GMT

Hi @Meanjean69 did you try using Private/Incognito/secret mode to reset password and login My Account?

if it does not work, open ticket with CS agent

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Password wont reset

hycm53 — Fri, 23 Dec 2022 02:36:52 GMT

@Meanjean69 wrote:
I'm going out of my mind trying to reset my password so I can reactivate my account I need help

Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to reset your password.

Re: Password wont reset

bejewels — Fri, 23 Dec 2022 04:58:23 GMT

I had this issue before. cannot remember what eventually did it. but try a different device. or clear browser and restart device.

Re: Password wont reset

darlicious — Fri, 23 Dec 2022 10:34:58 GMT

@Meanjean69

Are you using an email alias wth a plus sign (+) for your account? This can cause problems recieving the password reset email. Instead you can pay by pm payment vouchers via 611 or by calling 1 855 4PUBLIC and entering your 10 digit phone #. Or you can use the card on file if you know your 4 digit account PIN #. Once you reactivate your account you can reset your password by receiving the reset code via SMS text. This post gives you the alternative options for reactivating your account.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/td-p/479165/page/3#M343926

Re: Password wont reset

Luddite — Sun, 01 Jan 2023 19:21:06 GMT

Not surprised that dealing with our buddy SIMon feels as though you're losing your mind. I find wearing the correct headgear, ignoring SIMon and just sending a private message helps.

Protection from SIMon's bad vibes