https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-plan-20gb/m-p/925208#M635293 <P>hello, I connected a 20gb plan on December 2nd, it was supposed to start working, but they didn’t turn it on for me, I used 10gb and the date doesn’t work anymore, how to make the information in the account become relevant to what it really is?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20221127-115118.jpg" style="width: 1080px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/74593iCADE3AA2630C3EC1/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20221127-115118.jpg" alt="Screenshot_20221127-115118.jpg" /></span></P><P> </P> Thu, 22 Dec 2022 23:50:46 GMT MrDemian87 2022-12-22T23:50:46Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-plan-20gb/m-p/925208#M635293 <P>hello, I connected a 20gb plan on December 2nd, it was supposed to start working, but they didn’t turn it on for me, I used 10gb and the date doesn’t work anymore, how to make the information in the account become relevant to what it really is?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20221127-115118.jpg" style="width: 1080px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/74593iCADE3AA2630C3EC1/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20221127-115118.jpg" alt="Screenshot_20221127-115118.jpg" /></span></P><P> </P> Thu, 22 Dec 2022 23:50:46 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-plan-20gb/m-p/925208#M635293 MrDemian87 2022-12-22T23:50:46Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-plan-20gb/m-p/925218#M635303 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="refresh.jpg"><img src="https://productioncommunity.publicmobile.ca/skins/images/E21F698C2C5A12905FCC04123D57EDBE/responsive_peak/images/image_not_found.png" alt="refresh.jpg" /></span></P> Fri, 23 Dec 2022 00:07:46 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-plan-20gb/m-p/925218#M635303 hairbag1 2022-12-23T00:07:46Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-plan-20gb/m-p/925220#M635305 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/269982">@MrDemian87</a>&nbsp;</P><P>PM also suggests clearing your cache files, use a different web browser and... <STRONG>logging in using incognito mode.</STRONG></P> Fri, 23 Dec 2022 00:14:14 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-plan-20gb/m-p/925220#M635305 hairbag1 2022-12-23T00:14:14Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-plan-20gb/m-p/925224#M635307 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/269982">@MrDemian87</a>&nbsp;I don't think your plan changed. Refreshing the page could make the right plan show but I don't think it changed because your data stopped working when you were close to ising 10GB. Did you request the change by text message?</P> Fri, 23 Dec 2022 00:24:42 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-plan-20gb/m-p/925224#M635307 cellphoneuser1 2022-12-23T00:24:42Z