topic Re: Unable to view Plan Information in Get Support

Unable to view Plan Information

mad_catmk2 — Tue, 04 Jan 2022 19:55:09 GMT

Logging into my profile, I cannot view my plan details (or even update it). How can it be solved? Thanks

Overview pageAfter clicking on Plan Details

Re: Unable to view Plan Information

will13am — Wed, 08 Nov 2017 18:35:22 GMT

Try a different browser, chrome with incognito mode works well. Failing that, I suggest seeking help from the moderator team. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Unable to view Plan Information

Nsk143 — Wed, 08 Nov 2017 18:45:40 GMT

Had a same problem last week i tried different browser and worked out pretty well.

Re: Unable to view Plan Information

will13am — Wed, 08 Nov 2017 19:48:07 GMT

@Nsk143 wrote:
Had a same problem last week i tried different browser and worked out pretty well.

It is sad that there are still web sites that work only on certain browswers. I remember the early days of Wind Mobile, their site would only work on Internet Explorer. You could not even get to the landing page with any other browser.

Re: Unable to view Plan Information

kav2001c — Wed, 08 Nov 2017 20:30:25 GMT

Randomly happens all the time

Wait and it fixes itself

Re: Unable to view Plan Information

stonechucker — Wed, 08 Nov 2017 20:32:07 GMT

Frustrating indeed. I don't like that in many cases, I'm forced to a mobile site when I'm using my iPadAir in landscape mode. Most 'Desktop' sites look better for me on the iPadAir in landscape than any mobile site.

Another frustration is the continuing changes in all the browsers, where developer's code becomes broken, and I lose pinch to zoom ability in one browser, and I need to switch to another until it's fixed again!

And then, there's my local paper. CTRL+Primary mouse click = open in new tab in I believe most browser (MAC users use the Option key I believe)... the local paper has some links that work correctly, and other links with open a new tab as requested, but all chnage the current tab to the new page aswell!

Re: Unable to view Plan Information

mad_catmk2 — Fri, 17 Nov 2017 03:56:40 GMT

Hey guys thanks for all your help and suggestions.

Opening on another browser (Chrome vs Firefox) was the solution.

Seriously weird though!

Re: Unable to view Plan Information

cnose — Thu, 01 Feb 2018 20:46:27 GMT

This is happening with me right now. On the latest Chrome browser on a fully updated Chromebook, so I can't try another browser unfortunately. Incognito Mode throws the same error too. If Public os going to be online-only, then they really need to make sure their website actually works.

Re: Unable to view Plan Information

markr — Mon, 05 Feb 2018 23:47:58 GMT

I am having the same issue. We use Macs, I use Chrome and Safari and both browsers have this issue. Can anyone help to resolve the issue other than using another browser which is not available to me.

Re: Unable to view Plan Information

dawnr — Tue, 06 Feb 2018 00:07:47 GMT

I also need to access this site and options via Chrome or Safari. Can someone please assist. This has never been an issue in the past.

Re: Unable to view Plan Information

matbasm — Tue, 06 Feb 2018 01:46:46 GMT

@mad_catmk2, @cnose, @markr; since this seem to be more widespread than just a random occurence, definitely take @will13am 's advise and send a private message to the moderators group. If they see that it is happening to many people, they can put pressure to get the probelm fixed.