topic Re: Holiday Giveaway in Get Support

Holiday Giveaway

B0Y3R1989 — Thu, 22 Dec 2022 21:19:56 GMT

I did not get the holiday giveaway text yet. I would love to access some bonuses!

Re: Holiday Giveaway

Handy1 — Thu, 22 Dec 2022 21:23:11 GMT

@B0Y3R1989 You can first try texting YES2 4911 first if your told your not eligible, then submit a ticket to community agent .. everyone’s entitled to it and your no exception:)

Re: Holiday Giveaway

Yummy — Thu, 22 Dec 2022 21:23:02 GMT

Contac agent to add it manually.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Holiday Giveaway

B0Y3R1989 — Thu, 22 Dec 2022 21:26:22 GMT

I just texted and was told I am not eligible? 😕

Re: Holiday Giveaway

computergeek541 — Thu, 22 Dec 2022 21:27:59 GMT

@B0Y3R1989 wrote:
I just texted and was told I am not eligible? 😕

This means that you were never sent the text message. Please use the instructions provided earlier to open a ticket and ask a CSA to add them.

Re: Holiday Giveaway

Handy1 — Thu, 22 Dec 2022 21:28:28 GMT

@B0Y3R1989 @Then follow yummys link and submit ticket

Re: Holiday Giveaway

CountyDownIeUk — Thu, 22 Dec 2022 22:49:22 GMT

When did you join PM??

At the time were you?

I’m an existing customer; how do I redeem my holiday gifts?

Between December 1st - 15th, we’ll send you a text message with your holiday gifts.
To redeem them, just reply “YES2” and your free data and international minutes will be automatically applied to your account.

Or were you?

I’m not a customer yet; how do I redeem my holiday gifts?

No problem! All you have to do is buy a SIM card and activate before December 31st.
These gifts will be automatically added to your account within a week, and we’ll send you a SMS to let you know.