topic Re: change my current plan in Get Support

change my current plan

shixiao2 — Tue, 04 Jan 2022 19:55:09 GMT

Hi, I have activated my sim card for the 90 days 6gb $140+tax plan just about 12 days ago, and now we have the better deal with the same plan, which charges only $120+tax per 90 days. I emailed for my concern to change my current plan few days ago but never got any response. i acknowledge that we can always change it with the 45 days of using our plan right?

Also, when do we get the $11 shipping fee back for the sim card?

Thanks

Re: change my current plan

XJin — Mon, 01 Aug 2016 22:22:46 GMT

Hi,

In order to get the refund of shipping, email rebate@publicmobile.ca with your SIM order number (It's in the subject line of the order confirmation email) and your Public Mobile phone number included. They'll issue your rebate within 7 days of the email being received.

To change your plan within 45 days, you can email customerservice@publicmobile.ca, or at here @Shazia_K will help you.

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Re: change my current plan

Shazia_K — Mon, 01 Aug 2016 22:23:57 GMT

Hello @shixiao2,

I have changed your plan to the new 90 days one and also credited the difference on your account, please restart your device 🙂

Thanks @XJin!

Shazia

Re: change my current plan

shixiao2 — Mon, 01 Aug 2016 22:50:05 GMT

thank you!