topic Re: Address change in Get Support

Address change

Dalefin — Thu, 22 Dec 2022 22:36:32 GMT

Please tell me how to change my email address

softech — Thu, 22 Dec 2022 16:52:27 GMT

@Dalefin eamil change for My Account? If so, you will need to open ticket with PM Support and only they can help with that:

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Meow — Thu, 22 Dec 2022 17:07:24 GMT

Only agent can change your email on PM account.

To Contact CSA-agent; there are 2 methods:

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here