topic Re: Get phone bills after change the service carrier in Get Support

Get phone bills after change the service carrier

jessica10 — Thu, 22 Dec 2022 16:24:28 GMT

I changed my service to Fido last month but I need all of my previous phone bills from public mobile. My account was suspended so I am not able to review them from my account. These phone bills are very important for me since I have to use them for immigration purpose. Can you help me to get all of my bills?

Re: Get phone bills after change the service carrier

hycm53 — Thu, 22 Dec 2022 16:26:07 GMT

@jessica10 wrote:
I changed my service to Fido last month but I need all of my previous phone bills from public mobile. My account was suspended so I am not able to review them from my account. These phone bills are very important for me since I have to use them for immigration purpose. Can you help me to get all of my bills?

Chat with Simon for help, if Simon can’t help, he would let you open a ticket.
https://www.publicmobile.ca/en/on/get-help

Re: Get phone bills after change the service carrier

computergeek541 — Thu, 22 Dec 2022 16:27:34 GMT

Such receipts cannot be used for proof of identity or mailing address as this information was never verified by Public Mobile.

Re: Get phone bills after change the service carrier

jessica10 — Thu, 22 Dec 2022 16:31:38 GMT

I am not able to open the ticket since I am not a customer anymore.

Re: Get phone bills after change the service carrier

Meow — Thu, 22 Dec 2022 16:37:03 GMT

If you ported your number to other provider, your PM is closed forever.

I doubt agent will have access to your bills as there is no more account.

Re: Get phone bills after change the service carrier

softech — Thu, 22 Dec 2022 16:38:40 GMT

@jessica10 wrote:
I am not able to open the ticket since I am not a customer anymore.

@jessica10 you can still open ticket wtih PM using direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

but why don't you use your current provider's bill for immigration purpose

Re: Get phone bills after change the service carrier

BKNS27 — Thu, 22 Dec 2022 16:40:46 GMT

@jessica10

You can get the official history of your phone calls by contacting a CS_Agent through SIMon Chatbot below and create a ticket or private message them above. You don’t need to be a current member to contact a CS_Agent but just verify your credentials.

Not sure why you will need them for immigration purposes.

Re: Get phone bills after change the service carrier

jessica10 — Thu, 22 Dec 2022 16:47:09 GMT

Thank you. Do you know how long they usually reply?

And I need phone bills from public mobile since the government wants more proves of me living in Ontario for at least one year.

Re: Get phone bills after change the service carrier

softech — Thu, 22 Dec 2022 16:53:30 GMT

@jessica10 they usually reply within 2 to 4 hours. But if you wait till afternoon and no response, I will message them again for update

Re: Get phone bills after change the service carrier

dust2dust — Thu, 22 Dec 2022 16:53:51 GMT

The fact of having an account here may be satisfactory to them but the above comment is legally correct. Public does not verify your identity here. This place can actually be like burner phones. Postpaid services do a whole credit check and identity verification. That's not this place.

But maybe immigration will be satisfied with what this place gives you.

Re: Get phone bills after change the service carrier

jessica10 — Thu, 22 Dec 2022 16:56:15 GMT

Okay, thank you so much!