topic Account locked in Get Support

Account locked

Eunkung74 — Thu, 22 Dec 2022 16:08:43 GMT

Hi I want to change my email for account. I can not get the 6 digit from email because that I'm not using. My sim was locked few days ago. What should I do?

Re: Account locked

Meow — Thu, 22 Dec 2022 16:10:51 GMT

Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Account locked

Handy1 — Thu, 22 Dec 2022 16:11:03 GMT

@Eunkung74 You will need to submit a ticket to community agent to change your account email

Re: Account locked

BKNS27 — Thu, 22 Dec 2022 16:17:31 GMT

@Eunkung74

If you account is suspended, you can’t get the 2FA code sent by text so your only option is to have the code sent to your email.

To have your email change, you need to contact a CS_Agent to help you change the email in your account.

The other option to active your account is to purchase a voucher from these location and dial 611 and enter the voucher number.