topic Re: DATA in Get Support

DATA

michellegreen — Tue, 04 Jan 2022 19:55:03 GMT

Hi there

My data has not worked for 3 weeks. My account is current, nothing owed. I have rebooted / removed SIM / I have also checked the APN settings...they are correct. Not sure what to do now to fix this problem

Thanks

Re: DATA

closng — Wed, 08 Nov 2017 17:56:42 GMT

Hi @michellegreen,

Could it be that you have used up all your data for the current period?

To check this, log into the Public Mobile self-serve portal, under the "My Data & Add-Ons", can you see how much data you have used up? If there is nothing in this section, that usually means you have used up all your data for the period.

Re: DATA

stonechucker — Wed, 08 Nov 2017 18:43:56 GMT

I think I saw something about the new 3G Speed plans having a problem renewing. If this is what you're on, definately contact the @CS_Agent