topic Re: Receiving an MMS in Get Support

Receiving an MMS

manelgm — Tue, 04 Jan 2022 19:55:04 GMT

Hi,

I have a little problem... when I get an MMS while my data is turned off, it is not automatically downloaded. I get a notification, but I get an error that says "Could not download". I then have to turn my data on, and manually download the message. My friends who also turn their data off do not have this problem.

Does anyone know of a solution for this by any chance?

Re: Receiving an MMS

Luddite — Mon, 01 Aug 2016 20:59:11 GMT

For MMS to function on PM, cellular data MUST be turned on. The data used by MMS is not counted in your data usage.

If you have no data plan, cellular data must still be turned on and APN correctly set to send/receive MMS.

Re: Receiving an MMS

manelgm — Mon, 01 Aug 2016 21:03:15 GMT

I was worried that was going to be the answer. I guess my friend is just that lucky, because she can receive and send an MMS while her data is turned off! Or maybe it's because she is with Koodo?

Re: Receiving an MMS

Luddite — Mon, 01 Aug 2016 21:06:42 GMT

Sorry, don't know how the other carriers manage MMS.

Not sure why it matters since they are free anyway.

Re: Receiving an MMS

manelgm — Mon, 01 Aug 2016 21:38:28 GMT

It's just that I turn my data off when I don't actively use it to:

1- avoid downloading things automatically and using up my data.

2- save battery life

So I then have to manually download the pic, just a little workaround is all 🙂

Re: Receiving an MMS

NDesai — Mon, 01 Aug 2016 21:49:09 GMT

@manelgm don't think its possible to send/receive mms without turning on data. Check with her again...

Re: Receiving an MMS

s2scotty — Mon, 01 Aug 2016 23:45:43 GMT

"Cellular Data" must be enabled ("on") for MMS messaging to work.

MMS traffic gets tagged as a distinct "Class of Service" different than data streaming used for, say www or facebook; therefore, as a separate "class," it can be, and is both operated and charged separately. In PM's case, free ($0.00/unit).

Re: Receiving an MMS

manelgm — Tue, 02 Aug 2016 13:42:33 GMT

@NDesai hahaha, don't worry, I have checked with her (actually I tested this myself). I know about this first hand because she's my girlfriend!