topic Re: Phone order in Get Support

Phone order

Nicecreek — Wed, 21 Dec 2022 19:34:58 GMT

I ordered a phone on Dec 7, got a confirmation, but never a tracking number...

it's been 2 weeks...

Where is my phone?

Re: Phone order

softech — Wed, 21 Dec 2022 19:37:15 GMT

@Nicecreek you need to open ticket with PM support and ask them for status update.

since Chatbot has problem with CPO related ticket, please direct message them with your order number here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Phone order

hairbag1 — Wed, 21 Dec 2022 19:41:47 GMT

@Nicecreek

under normal circumstances, figure up to 4 weeks for delivery. Due to Xmas season, could be more. If you're in Vancouver, could be longer due to a bit of snow !!

Re: Phone order

ThatPug — Wed, 21 Dec 2022 19:50:30 GMT

As noted by softech, you'll need to contact support. I can however attest to the fact that they probably do have a tracking number for the package, just it may take a bit for them to get back to you. You'll need to find the order number and provide that and a bit more information probably.