topic Auto Pay Not Working in Get Support

Auto Pay Not Working

kennjlc — Wed, 21 Dec 2022 18:16:31 GMT

HI,

I received a text saying my payment was not received and my service has been suspended.

I am signed up for auto pay, the correct information is there and I have never had a problem.

Is the system down, by chance?

dust2dust — Wed, 21 Dec 2022 18:18:28 GMT

Sometimes autopay fails. Today is your lucky day. Do a manual payment to restart the services.

Meow — Wed, 21 Dec 2022 18:26:29 GMT

You will have to pay manually as autopay is not perfect.

kennjlc — Wed, 21 Dec 2022 18:28:06 GMT

Just tried to pay manually it says error try later............which means I currently do not have service 😐

Hollister — Wed, 21 Dec 2022 18:30:53 GMT

Try clearing your browser cache and opening a new browser window in incognito.

kennjlc — Wed, 21 Dec 2022 18:34:44 GMT

All good, I did it through *611. Thanks for the help!

Yummy — Wed, 21 Dec 2022 18:42:24 GMT

It is not good practice to assign solution to yourself!!!

Quigley — Wed, 21 Dec 2022 19:14:18 GMT

You should try making your payment by calling 611 from your mobile phone instead.

That'll probably work better for you, this time.

peter_dare — Wed, 21 Dec 2022 19:39:39 GMT

I am getting the same message on my mobile and i tried *611 but its not working either for me

gpixel — Thu, 22 Dec 2022 03:51:00 GMT

except that nobody answered the correct solution except for them...