topic 2gb bonus data in Get Support

2gb bonus data

jimjake — Wed, 21 Dec 2022 19:05:15 GMT

I never received a text message for the 2gb of bonus data , I text 4911 YES2 received text message I am not eligible for this offer , PM states offer is for all customers with active accounts .

Re: 2gb bonus data

walker1 — Wed, 21 Dec 2022 18:09:06 GMT

@jimjake

You'll have to reach out to a Customer Support Agent and have them add those holiday gifts to your account manually.

Use the Chat Bot Simon to get a service ticket started first.

Re: 2gb bonus data

Meow — Wed, 21 Dec 2022 18:09:24 GMT

If you joined after Dec 2022 then bonus is added automatically. If you are old customer contact agent for an explanation and clarification.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here