topic Re: Account Not Reactivating Following Suspension in Get Support

Account Not Reactivating Following Suspension

ryanpchang3 — Wed, 21 Dec 2022 17:01:00 GMT

Hi everyone,

I left the country for five days (left on a Friday, returned on a Tuesday), and my account was suspended during this time. When I returned I hit the "Reactivate my account" button and confirmed my payment. But as soon as I returned to the main menu it continued to state that my account was suspended and this was confirmed on my phone. I understand it may take some time to reactivate but it has been 36 hours since I started this process. I am on auto-pay and I have more than enough funds in my account already so this is not a case of insufficient funds. I believe it's a problem with Public Mobile's website not processing that I wish to reactivate my account and removing the suspension.

If someone can help me with this situation that would be greatly appreciated!

Re: Account Not Reactivating Following Suspension

BKNS27 — Wed, 21 Dec 2022 17:24:32 GMT

@ryanpchang3

Click on the refresh button on your browser. The circular arrow on top left of the browser. Also reboot your phone by powering off your phone. Hold down the power button and power back on.

Re: Account Not Reactivating Following Suspension

will13am — Wed, 21 Dec 2022 17:20:07 GMT

@ryanpchang3 , please try accessing your account again using incognito mode on the browser. Cached data might be impeding your access.

Re: Account Not Reactivating Following Suspension

Dunkman — Wed, 21 Dec 2022 17:45:56 GMT

@ryanpchang3

If still having issues, you can try a couple of tricks to re-activate your account (when you have enough available funds).

1. Try to manually load up $1 to your available balance. That sometime will restart the activation process.

2. Report your phone lost/stolen in your self service account. Logout. Login again and report your phone found. This trick also seems to reactivate the account.

If all fails, then you will need to contact customer service agent.