topic Re: Phone not allowed/ can't connect to network in Get Support

Phone not allowed/ can't connect to network

Dave1960 — Wed, 21 Dec 2022 16:04:30 GMT

what is wrong. ive been using this phone and suddenly it wont connect to network

hairbag1 — Wed, 21 Dec 2022 16:07:22 GMT

Try taking sim outta phone, then re install.

BKNS27 — Wed, 21 Dec 2022 16:09:06 GMT

Check to see if there is an outage in your area. Check outage map:

Dave1960 — Wed, 21 Dec 2022 16:14:10 GMT

no outage

dust2dust — Wed, 21 Dec 2022 16:17:26 GMT

And the mentioned devicecheck?

Dave1960 — Wed, 21 Dec 2022 16:38:02 GMT

no same phone. i did take sim card out and re install

dont work

HALIMACS — Wed, 21 Dec 2022 16:48:48 GMT

you may want to try the device check mentioned above in @hairbag1 post.

this is especially important if the phone you’re using wasn’t brand-new when acquired or purchase from a reliable and trustworthy reseller.

softech — Wed, 21 Dec 2022 16:50:41 GMT

@Dave1960 was there any error message?

try to reboot your phone, and monitor the phone status. Does that show it connected briefly and then disconnected?

You said no outage, you meant you check your sim card in another phone and it works that is the best way to show if there is outage or not

Dave1960 — Wed, 21 Dec 2022 17:03:44 GMT

i just put the SIM in another phone and it say unregistered SIM