topic Re: pay problem please see CS_Agent in Get Support

pay problem please see CS_Agent

mjlee — Wed, 21 Dec 2022 16:06:56 GMT

1. I want to change my autopay credit card to validate date.

2. I can't login my account

3. I did reset password.website change my password succefully ..but when I login again.. error is same

4. i want to help

5. probably my credit card is expired so, not paying this month.

6. that's why my phone is not working( impossible calling)

7. I want to connect staff !! not chatbot..!!! plz

Re: pay problem please see CS_Agent

hairbag1 — Wed, 21 Dec 2022 16:09:56 GMT

@mjlee....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: pay problem please see CS_Agent

walker1 — Wed, 21 Dec 2022 16:11:12 GMT

@mjlee

If you have trouble using the Chat Bot Simon, then just send a private message to CS_Agent

It doesn't get any easier than that, to get help from a Customer Support Agent.

Re: pay problem please see CS_Agent

dust2dust — Wed, 21 Dec 2022 16:10:36 GMT

The only way to get help is through the chatbot setting up a ticket or using private message. There is no actual voice talking to support.

Did you read all the replies in your other thread?

Re: pay problem please see CS_Agent

will13am — Wed, 21 Dec 2022 16:12:03 GMT

@mjlee , this service has no call center support. The chatbot is the starting point for initiating a support ticket if you need the CSA team to fix something wrong with your account. As for account access, much of your problems could be due to cached data. It is always recommended to use incognito mode on your browser to access the self serve account. This strategy minimize access issues. Give it a try before seeking CSA support. If you are able to get into the account, you should be able to change the credit card information and reactivate the account as self serve functions.

Re: pay problem please see CS_Agent

BKNS27 — Wed, 21 Dec 2022 16:11:33 GMT

@mjlee

Click on the envelope icon above and message to CS_Agent.

Also check to see if there is an outage in your area. Check outage map:

https://istheservicedowncanada.com/status/telus/map