topic Re: Payment problem in Get Support

Payment problem

helloalice1206 — Wed, 21 Dec 2022 16:02:49 GMT

To reactivate my current plan, I tried pay balance for reactivate my account But payment was not accept! Keep show me error sign. All card information was correct! Because I have been paid the same card!

It is not working!! What should I do?

Re: Payment problem

walker1 — Wed, 21 Dec 2022 16:05:22 GMT

@helloalice1206

Try again, but try logging into your account using a different browser in incognito or private mode instead.

Try doing the payment using a different device like a computer or laptop instead.

Re: Payment problem

BKNS27 — Wed, 21 Dec 2022 16:06:07 GMT

@helloalice1206

Try clearing your cache, cookie and go incognito on your browser before login to your account.