topic Re: Used LD minutes unknowningly in Get Support

Used LD minutes unknowningly

stonechucker — Tue, 04 Jan 2022 19:54:58 GMT

Hey everyone, I'm having problems determining what phone number I have called, and it used 1 or 2 minutes of my LD addon, as I only have ProvinceWide calling, and a 200 LD addon.

Within the last cycle, I've noticed my LD usage has increased from 2/200 (had been since Nov last year), to 4 today. However, every call listed in my usage is an Ontario number, and I'm nowhere nere a provincal or national border.

Most of my calls are listed as ON, but a couple have come up as ONTARIO -- could this be the signal to say it's using long distance? I really can't see any other differences in my usage history.

Re: Used LD minutes unknowningly

mimmo — Wed, 08 Nov 2017 13:58:07 GMT

how long were the calls to ONTARIO do they match the LD time used?

Re: Used LD minutes unknowningly

stonechucker — Wed, 08 Nov 2017 14:14:35 GMT

The minutes against ONTARIO total more than 2 minutes of usage. One call, was 2:02 on it's own.

One call lists 'All' as the origin or destination (I can't remember which), but it was a voicemail call from my phone to check the voice mail.

Strange

Re: Used LD minutes unknowningly

Acekiller — Wed, 08 Nov 2017 16:21:23 GMT

it is really hard to trace back the usage of the long-D minutes. i have issues with it myself.

Re: Used LD minutes unknowningly

will13am — Wed, 08 Nov 2017 16:49:02 GMT

Trying to navigate the usage logs is like searching for needles in a haystack. If there are concerns with the call meter, just ask the moderator team to do a reset.