topic Re: $40 for 15 GB at 4G speed. in Get Support

$40 for 15 GB at 4G speed.

maryam87 — Wed, 21 Dec 2022 14:00:17 GMT

I changed my plan to $40 for 15GB at 4G speed but it hasn't applied to my account.

Re: $40 for 15 GB at 4G speed.

Handy1 — Wed, 21 Dec 2022 14:01:39 GMT

@maryam87 clear your web browser cache / cookies and try again i

Re: $40 for 15 GB at 4G speed.

walker1 — Wed, 21 Dec 2022 14:04:13 GMT

@maryam87

Try logging into your account using a different browser in incognito or private mode instead.

Then do a refresh of the page.

You were probably looking at cached information before

Re: $40 for 15 GB at 4G speed.

kaytus — Wed, 21 Dec 2022 14:06:02 GMT

@maryam87 If you don't see an updated usage still, try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome or try on another device. You should then see the latest info from the server

Re: $40 for 15 GB at 4G speed.

maryam87 — Wed, 21 Dec 2022 14:08:17 GMT

I did the switch over 2 weeks ago. I have logged into my account from different browsers but the plan has not been applied but the payment has on my renewal date.

Re: $40 for 15 GB at 4G speed.

walker1 — Wed, 21 Dec 2022 14:12:19 GMT

@maryam87

Try again, but using the browser in incognito or private mode instead.

Then use the little circular refresh button, to refresh your overview page.

Re: $40 for 15 GB at 4G speed.

Handy1 — Wed, 21 Dec 2022 14:10:35 GMT

@maryam87 @Just try and refresh page wen signed into my account on pm

Re: $40 for 15 GB at 4G speed.

Meow — Wed, 21 Dec 2022 14:24:49 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Do this and then let us know if it changed or not.

Re: $40 for 15 GB at 4G speed.

hairbag1 — Wed, 21 Dec 2022 15:52:40 GMT

@maryam87....

try this.....