topic Re: username in Get Support

username

acheung — Wed, 21 Dec 2022 04:10:56 GMT

I want to change my username and password for community sign-in. When I follow the instructions on the community sign in option, the link and email only allows me to change password, not username? Thanks for help in advance.

Re: username

dust2dust — Wed, 21 Dec 2022 04:13:56 GMT

You could abandon this one. Change the email address on it to some junk fake one. Make a new one and use the email address that is registered on your account.

Otherwise only support can change the username.

Re: username

softech — Wed, 21 Dec 2022 04:18:15 GMT

@acheung Open ticket with PM support and they can help to change username used for Community

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there