topic Re: My plan changed back! in Get Support

My plan changed back!

Disi — Wed, 21 Dec 2022 03:17:39 GMT

I recently got an offer for 15 GB of data for $40 a month from public mobile and accepted the offer.

I had this for about a month and now when I check my account, my plan has changed back to what it was before!

Re: My plan changed back!

Quigley — Wed, 21 Dec 2022 03:19:42 GMT

@Disi

Try logging into your account using a different browser in incognito or private mode instead.

Then do a refresh of the page.

Your probably looking at old cached information before.

Re: My plan changed back!

Handy1 — Wed, 21 Dec 2022 03:20:12 GMT

Clear web browser cache / cookies and try again

Re: My plan changed back!

Disi — Wed, 21 Dec 2022 03:52:06 GMT

No, the dates are current -- but my plan has reverted to what I had before the $40 promo

Re: My plan changed back!

Pawprints1986 — Wed, 21 Dec 2022 08:12:09 GMT

Did you end up figuring this out ? Just curious cuz I just submitted for a plan change today at my next renewal (though not a temporary offer)

Just wondering if I need to keep close watch at next renewal

Re: My plan changed back!

softech — Wed, 21 Dec 2022 11:21:36 GMT

@Pawprints1986 Usually it wasn't the plan got changed back.

A lot of these issue is just browser cache problem. Users are checking old cached page and hence showing old plan. Always login using Incognito mode to get the correct info and avoid confusion