topic Re: Billing History in Get Support

Billing History

kiendiep2012 — Wed, 21 Dec 2022 01:27:11 GMT

Hello,

I am not able to go back to year 2021 to view payment history. I need access to this, is there another way to get these statements?

Thanks,

Kien

Re: Billing History

hycm53 — Wed, 21 Dec 2022 01:29:33 GMT

@kiendiep2012 wrote:

open a ticket with PM customer service for help.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billing History

Quigley — Wed, 21 Dec 2022 01:31:26 GMT

@kiendiep2012

Yes, you can get statements, but you'll have to ask a Customer Support Agent for that.

Use the Chat Bot Simon to get a service ticket started first.

Re: Billing History

softech — Wed, 21 Dec 2022 01:35:34 GMT

@kiendiep2012 they don't go back so many months. You can try to open a ticket for PM to prepare you an official statement instead, but not sure if they will help to provide that far back

For a request like that, it might take them 2 to 3 weeks

Re: Billing History

kiendiep2012 — Wed, 21 Dec 2022 01:48:57 GMT

Thank you everyone who responded!

Re: Billing History

HALIMACS — Wed, 21 Dec 2022 01:52:31 GMT

@kiendiep2012

If you paid using a credit card, try to search for "Public Mobile" in the credit card online account.

It's possible not even your credit card provider will go back more than 14-16 months.