topic Re: SIM Card not received in Get Support

SIM Card not received

wil2cool — Wed, 21 Dec 2022 01:08:04 GMT

Hey,

I ordered 2 sim cards on Black Friday (25 Nov 2022), Order 317306. On the email it said "Your order should arrive in 5-10 business days." Nothing has arrived yet, any ideas?

Re: SIM Card not received

softech — Wed, 21 Dec 2022 01:14:31 GMT

@wil2cool sim card delivery could take 5 days to 3 weeks. In your case, it should have came anyway

please open ticket with CS agent via direct message with your order #

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: SIM Card not received

hycm53 — Wed, 21 Dec 2022 01:28:21 GMT

@wil2cool wrote:
Hey,
I ordered 2 sim cards on Black Friday (25 Nov 2022), Order 317306. On the email it said "Your order should arrive in 5-10 business days." Nothing has arrived yet, any ideas?

Chat with Simon for your order, if Simon can’t help, he would let you open a ticket.
https://www.publicmobile.ca/en/on/get-help

Re: SIM Card not received

BKNS27 — Wed, 21 Dec 2022 03:42:19 GMT

@wil2cool

It has been 3.5 weeks so contact a CS_Agent regarding your order by Creating a Ticket on SIMon Chatbot at the bottom of the page or private message them on the envelope icon above.