topic Re: Account in Get Support

Account

Paulh1970 — Fri, 23 Dec 2022 15:17:02 GMT

I need help changing my method of payment as i cannot sign into my account have tried for 2 months to change password please help

Hollister — Tue, 20 Dec 2022 21:25:12 GMT

Clear your browser cache and open a new browser window in incognito for self service pw change.

If still issues contact an agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

softech — Tue, 20 Dec 2022 21:24:08 GMT

@Paulh1970 did you try using incognito mode to login My Account?

if that does not help, you will need to open ticket with PM support using Chatbot

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Handy1 — Tue, 20 Dec 2022 21:24:45 GMT

Clear your web browser cache / cookies and try again

walker1 — Tue, 20 Dec 2022 21:29:13 GMT

Try logging into your account using a different browser in incognito or private mode instead

Try again.