topic Phone not working in Get Support

Phone not working

Serenity2007 — Tue, 20 Dec 2022 19:22:06 GMT

I changed my plan today, it says I'm active but my phone isn't working, it says I'm out of minutes... how do I fix this?

Re: Phone not working

softech — Tue, 20 Dec 2022 19:23:28 GMT

@Serenity2007 you changed your plan and selected "Change Plan now"?

try to reboot the phone once and see if it works

If not, login to My Account using Incognito mode and check the account status as well as check if it shows the correct plan now, the one you changed to

Check Payment history and see if it shows PM took the money and applied it on the new plan

Re: Phone not working

dabr — Tue, 20 Dec 2022 19:29:19 GMT

@Serenity2007 First try rebooting or toggling airplane mode on/off. To view the self serve account, login using incognito or private mode as there's often caching problems with the site so older info maybe present.

edit: @Serenity2007 Further to @softech's post, you did choose Change Now and not Change at Next Renewal as the second option will change the plan at your next payment date?