topic Re: Porting number in Get Support

Porting number

James46 — Tue, 20 Dec 2022 18:48:41 GMT

I am trying to port my number from Fonus to Public Mobile (PM). PM says I need sms from Fonus to verify number has ported. Fonus says they don't send verification. Besides, one reason I wanted to transfer to PM is that Fonus messaging system is broken and I havent been able to get sms for a week. It's now the third day. With either sim card I can make a call, but I can't receive any calls or send/receive sms messages. How can I find out if PM and Fonus are getting this done. At the moment I'm paying for 2 services and getting nothing.

Re: Porting number

dabr — Tue, 20 Dec 2022 18:53:41 GMT

@James46 I'll private message the Telus Porting # (check mailbox top right) and you can phone them and they should be able to help or you might need to contact customer support for assistance via this chatbot link: https://www.publicmobile.ca/en/on/get-help

You'll need to keep the Fonus SIM in your phone and keep that account active until the porting is complete.

Re: Porting number

darlicious — Tue, 20 Dec 2022 18:55:55 GMT

@James46

Fonus is considered by the telus porting department as a landline because it's listed under Iristel as the provider. These ports take 2 business days to complete sometimes up to 7 days. Be sure to initiate the port request between Monday to Friday preferably earlier in the week than later. They will not send out a PAT (porting authorization text.) If your port does not complete within 2 business days you can call the telus porting department to check on the status of your port.

Re: Porting number

Metal1967 — Tue, 20 Dec 2022 19:09:48 GMT

Do your homework this is pm..