topic Re: Upcoming bill error in Get Support

Upcoming bill error

goaliechick147 — Tue, 20 Dec 2022 18:19:15 GMT

I checked my upcoming bill due December 23rd and it says I’m not going to have my same plan? I haven’t made any changes this month so I’m not sure why? My plan currently is $45 for 20gb at 4G and my upcoming bill says I will be charged $55 for 250mb at 3G ?

Re: Upcoming bill error

HALIMACS — Tue, 20 Dec 2022 18:20:57 GMT

@goaliechick147

Under the plan and add on Section you can cancel any upcoming plan change.

Re: Upcoming bill error

softech — Tue, 20 Dec 2022 18:20:58 GMT

@goaliechick147 Login to My Account using Incognito Mode, check the Plan & add-on page, and click Change my plan, there, see if there is a pending plan change there, if so, please click Cancel

Re: Upcoming bill error

Yummy — Tue, 20 Dec 2022 18:32:00 GMT

Plan costing $55 has way more data than 250MB. Do a page refresh as per below.

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Upcoming bill error

hycm53 — Tue, 20 Dec 2022 18:38:30 GMT

@goaliechick147 wrote:
I checked my upcoming bill due December 23rd and it says I’m not going to have my same plan? I haven’t made any changes this month so I’m not sure why? My plan currently is $45 for 20gb at 4G and my upcoming bill says I will be charged $55 for 250mb at 3G ?

Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login, so don't use mobile device to login. I think is caches issue.

Follower above method try login again, I think everything should be fine.

If still have that issue, chat with Simon for help, if Simon can’t help, he would let you open a ticket.
https://www.publicmobile.ca/en/on/get-help