topic Re: Phone number transfer in Get Support

Phone number transfer

jessicamac15 — Tue, 20 Dec 2022 16:12:37 GMT

I signed up for public mobile but my bell account people are saying you need to send over a phone number transfer form . I have my public mobile SIM card in and I can't receive phone calls

Re: Phone number transfer

softech — Tue, 20 Dec 2022 16:13:47 GMT

@jessicamac15 you need to provide Bell's account number during the porting process, have you done so yet?

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed

Re: Phone number transfer

darlicious — Tue, 20 Dec 2022 16:19:21 GMT

@jessicamac15

You will need to have your bell account# handy and your bell Sim card in your phone to reply YES to the PAT (porting authorization text) within 90 minutes of receiving it. Your port will complete within a few minutes up to a maximum 2 hours. Once your bell Sim card stops working your port is complete. Put your pm Sim card in tbe phone and reboot. Welcome to Public Mobile!

Re: Phone number transfer

walker1 — Tue, 20 Dec 2022 16:21:07 GMT

@jessicamac15

You'll have to keep your old Bell sim card in your phone, until you get the port request text from Bell and you reply yes.

Then you can put the Public Mobile sim card in your phone, but not before you reply yes. You'll have 90 minutes to reply.

Re: Phone number transfer

Davidpublicmobi — Tue, 20 Dec 2022 16:39:55 GMT

DO NOT cancel your phone number before you transfer