topic There was an error resetting your password. Please try again later. in Get Support

There was an error resetting your password. Please try again later.

bowman_clinton — Tue, 20 Dec 2022 03:02:51 GMT

When I enter in a new password, I'm getting this error...

There was an error resetting your password. Please try again later.

I've tried multiple devices, and web browsers, even during incognito modes

I've only had my service for 1 month, didn't setup a payment on the day of the reminder, and now I don't have any service?

How can I recover my phone number, I read it can be recovered upto 90 days?

Re: There was an error resetting your password. Please try again later.

Hollister — Tue, 20 Dec 2022 01:32:58 GMT

@bowman_clinton

Clear your browser cache and open a new browser window in incognito.

Re: There was an error resetting your password. Please try again later.

Quigley — Tue, 20 Dec 2022 01:51:29 GMT

@bowman_clinton

You get a voucher and pay for your plan by calling 611 from your mobile phone.

In the meantime, you can use the Chat Bot Simon to get help from a Customer Support Agent, in getting into your account using your email address and password. You'll find the link at the bottom of this page.

Or send a private message to CS_Agent and ask for help with your login information.

Re: There was an error resetting your password. Please try again later.

softech — Tue, 20 Dec 2022 01:52:07 GMT

@bowman_clinton

for a quick reactivation to your plan, get a voucher from stores. I suggest you to get it from Shoppers Drug Mart/711/Shell/London Drug as their vouchers can be used immediately. Vouchers from other stores could have to wait 24 hours before it can be used. Once you got the voucher, you can load it via *611

As to the password reset, I would open ticket with PM Support using Chatbot and have them to help

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: There was an error resetting your password. Please try again later.

bowman_clinton — Tue, 20 Dec 2022 02:08:03 GMT

tried that, and also tried a different pc with incognito mode...