topic How to change email address for my account in Get Support

How to change email address for my account

Gdebenham — Fri, 23 Dec 2022 15:18:47 GMT

How can I change my email address for my account/login

softech — Tue, 20 Dec 2022 00:23:21 GMT

@Gdebenham you can't change it yourself, only PM support can help with that.

Please open ticket with PM Support using Chatbot , open the ticket as a "Forgot Password" type of ticket and support can assist changing the email

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

HALIMACS — Tue, 20 Dec 2022 00:30:40 GMT

There are 2 places this should be changed:

in your Self-Serve account: follow CSA contact as @softech provides to contact the support agents, and
in your Community account: you can easily do this by tapping your avatar icon upper right of your screen, go down to My Settings, and update your new e-mail address there. Doing this ensures a smooth use of support services in future as both Community and Self-Serve e-mails match.