topic Re: Error accepting CC in payment - when activating SIM with LANDLINE number ? in Get Support

Error accepting CC in payment - when activating SIM with LANDLINE number ?

KTPublic21 — Sat, 07 Jan 2023 15:52:51 GMT

Hi,

Please help...

I tried to transfer my landline # (from Bell) to a new SIM - but at the last step (Payment), error to accept CC.

I even tried with 3 valid CC (from Canadian banks).

Thanks.

Re: Error accepting CC in payment - when activating SIM with LANDLINE number ?

HALIMACS — Mon, 19 Dec 2022 23:52:33 GMT

@KTPublic21

I would recommend not processing another payment, @KTPublic21

Check your payment card 'pending' transactions to see if they are displaying as 'pending' charges first...

Re: Error accepting CC in payment - when activating SIM with LANDLINE number ?

KTPublic21 — Mon, 19 Dec 2022 23:54:52 GMT

So far I haven't seen any pending transactions yet. But will wait and try to activate again ... maybe tomorrow. Thanks.

Re: Error accepting CC in payment - when activating SIM with LANDLINE number ?

Hollister — Mon, 19 Dec 2022 23:54:54 GMT

@KTPublic21

If your cc has not been charged try activating again but clear your browser cache first and then open a new browser window in incognito. If your cc has been charged put the SIM card in your phone and restart it.

Re: Error accepting CC in payment - when activating SIM with LANDLINE number ?

Hollister — Tue, 20 Dec 2022 00:01:03 GMT

@KTPublic21 wrote:
So far I haven't seen any pending transactions yet. But will wait and try to activate again ... maybe tomorrow. Thanks.

You may want to use this live chat service for activating your account.

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: Error accepting CC in payment - when activating SIM with LANDLINE number ?

KTPublic21 — Tue, 20 Dec 2022 00:03:14 GMT

Thank you. I will try again with live chat service.

Re: Error accepting CC in payment - when activating SIM with LANDLINE number ?

Hollister — Tue, 20 Dec 2022 00:15:13 GMT

@KTPublic21

FYI: In the Get Help documentation:

When you transfer a landline number, the process can take up to 3 business days.

Re: Error accepting CC in payment - when activating SIM with LANDLINE number ?

KTPublic21 — Tue, 20 Dec 2022 01:33:40 GMT

Retry with incognito window and it worked. Thanks.