topic Re: Unregistered SIM card in Get Support

Unregistered SIM card

Vikingred — Mon, 19 Dec 2022 23:06:01 GMT

Anyone having trouble with their SIM card lately? Just recently my service stopped working and yes I have contacted support. Any of you ever come across this problem?

Re: Unregistered SIM card

Hollister — Mon, 19 Dec 2022 23:08:56 GMT

@Vikingred

While waiting for an agent try this:

Reboot phone

Reset network settings

Reinstall sim card

Try sim in another unlocked phone

Re: Unregistered SIM card

HALIMACS — Mon, 19 Dec 2022 23:11:03 GMT

Not very common, @Vikingred

Sometimes, the account needs to be reprovisioned, however that is rare.

Also, sometimes a gentle cleaning of the gold contacts on the SIM card, with an eraser or alcohol on a swab, ensures a clean contact between SIM and device.

If this recurs, try the SIM in another device to see if problem continues...

Re: Unregistered SIM card

Yummy — Mon, 19 Dec 2022 23:17:15 GMT

Nope, SIM works as expected...

Re: Unregistered SIM card

BKNS27 — Mon, 19 Dec 2022 23:17:28 GMT

@Vikingred

It is very rare but can you tell us what your issue is?

Re: Unregistered SIM card

Vikingred — Tue, 20 Dec 2022 00:16:50 GMT

Tried all that and still doesn't work

Re: Unregistered SIM card

Vikingred — Tue, 20 Dec 2022 00:18:09 GMT

Waiting on tech support for an answer

Re: Unregistered SIM card

darlicious — Tue, 20 Dec 2022 07:52:31 GMT

@Vikingred

Did your autopay fail? Can you confirm you have active service by logging into your self serve account? Or by calling 611 from your phone?

Re: Unregistered SIM card

Vikingred — Tue, 20 Dec 2022 10:58:51 GMT

Everything works. Account is active, so no it's not the account