topic Problems with service! in Get Support

Problems with service!

Nicholasdelzott — Tue, 20 Dec 2022 05:00:21 GMT

I joined public mobile earlier this afternoon. I ported my number from Virgin mobile. I can't receive calls or texts.. it shouldn't take this lon. Virgin says they haven't received message from PM to complete process. it shouldn't take this long .You may lose a customer quickly .

Re: Problems with service!

HALIMACS — Mon, 19 Dec 2022 23:13:02 GMT

@Nicholasdelzott

Did you leave your Virgin SIM card in your device to reply YES to the port authorization request text.

And did you reply "YES" within 90 minutes of receiving the text?

I'll send you a number to call to assist with porting problems - check your private messages upper right on envelope icon.

Re: Problems with service!

Handy1 — Mon, 19 Dec 2022 23:12:37 GMT

Did you not receive a text from virgin asking you to reply YES to transfer your old number , this needs to happen before port is complete

Re: Problems with service!

Yummy — Mon, 19 Dec 2022 23:14:31 GMT

You should receive SMS from Virgin and reply Yes within 90 minutes. Virgin SMS should stay in your phone. Both accounts have to be active.

Re: Problems with service!

BKNS27 — Mon, 19 Dec 2022 23:16:10 GMT

@Nicholasdelzott

Common mistake from new members porting their old number over to PM…NOT leaving the old SIM in the phone to get the text from the old carrier! There is a 90 minute window to reply or porting will be aborted.

Thinking by popping in the new SIM in the phone, it will get service…NOT.

Re: Problems with service!

mitchnet12 — Tue, 20 Dec 2022 03:35:25 GMT

@Nicholasdelzott you have made a good choice to switch to Public Mobile. I had been with Virgin from 2012 to 2019 and got tired of their pricing games. The process went quickly for me when I made the switch. I assume you followed the steps in this help article. Hopefully in the interim, everything has gone through. If not, try the help bot to contact a customer service agent online. Watch for notifications in your community profile.

You might get a call from Virgin to win you back. In my expetience, I was placed on a long hold because they couldn't compete with Public Mobile.

Re: Problems with service!

Nicholasdelzott — Tue, 20 Dec 2022 15:56:50 GMT

No..i got the txt from virgin and replied yes. They indicate they have it and are awaiting a response from PM