topic Re: Incorrect Minutes Balance in Get Support

Incorrect Minutes Balance

Newtothis21 — Mon, 19 Dec 2022 22:32:06 GMT

I just made a payment for my $15.00 plan and have made no calls as yet. However, my account shows 10 mins used and 90 mins left.

Has anyone else had this happen to them?

Re: Incorrect Minutes Balance

Hollister — Mon, 19 Dec 2022 22:33:20 GMT

@Newtothis21

Make sure you clear your browser cache and use incognito for self service. Checking voicemail counts as outgoing minutes. All outgoing calls are rounded up.

Re: Incorrect Minutes Balance

walker1 — Mon, 19 Dec 2022 22:33:51 GMT

@Newtothis21

You're probably looking at old cached information.

Try logging into your account using a browser in incognito mode then do a refresh.

Re: Incorrect Minutes Balance

softech — Mon, 19 Dec 2022 22:40:00 GMT

@Newtothis21 at th bottom of that Plan Usage section , there is a refresh spinner, please click to get the latest and corredt usage

https://selfserve.publicmobile.ca/en/account/overview