topic Re: Outgoing Text Message Not being Sent - December 19, 2022 in Get Support

Outgoing Text Message Not being Sent - December 19, 2022

Itsmynumber — Mon, 19 Dec 2022 19:09:38 GMT

My text messages hasn't been working since this afternoon.

It's 2:08 p.m. and all of my text messages have not been sent.

I am just writing to log publicly my problem.

Few free to add to my thread if your text message is also stuck.

I found it hard to navigate this forum to find a similar topic.

Re: Outgoing Text Message Not being Sent - December 19, 2022

walker1 — Mon, 19 Dec 2022 19:12:53 GMT

@Itsmynumber

You should login to your account and make sure that your account and plan is ACTIVE and not suspended.

If you're trying to send a picture text, then your data has to be turned on for them to be sent.

Re: Outgoing Text Message Not being Sent - December 19, 2022

Itsmynumber — Mon, 19 Dec 2022 19:11:59 GMT

I don't have to log on to my account to check it is active because I have been paying my bill monthly and did not exceed my plan limit. I know without checking.

Re: Outgoing Text Message Not being Sent - December 19, 2022

walker1 — Mon, 19 Dec 2022 19:19:46 GMT

@Itsmynumber

That's fine, but auto pay does fail sometimes, without you knowing.

It happens more often than you think.

Re: Outgoing Text Message Not being Sent - December 19, 2022

HALIMACS — Mon, 19 Dec 2022 22:22:34 GMT

@Itsmynumber

Try calling *611.

What messaging do you hear?

By the way, we are customers just like you, not public mobile employees.

And you can dial *611 whether or not your service is active or suspended, so no concerns there.