topic Re: Overcharged in Get Support

Overcharged

djennings — Sun, 18 Dec 2022 21:57:12 GMT

My visa bill shows three debits from public mobile for $21.00 on Dec. 8. I only received a $15.00 talk and text for 10 days and have a bank left of $25.00. I should be refunded $21.00 to my visa card.

Re: Overcharged

softech — Sun, 18 Dec 2022 22:00:23 GMT

@djennings if you login to My Account and check the Payment History page, do you see PM shows multiple transaction on that day?

What you meant by you " have a bank left of $25.00" ? you meant you see a $25 on Available Fund on My Account?

Also, any chance 1 of those 3 charges on your credit card is just a pending charge?

If you would like to engage PM support for a review of the transactions, please open ticket via Chatbot:

Just open a ticket via Chatbot for PM Support :

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Overcharged

hairbag1 — Sun, 18 Dec 2022 22:01:50 GMT

@djennings...

you bought the $15 10 Day US Roaming talk / text add-on then ?

Can you post a screenshot of your latest payment history. I'm sure we can sort this out and provide guidance.

Re: Overcharged

djennings — Mon, 19 Dec 2022 22:10:07 GMT

In payment history there were two transactions for $21 00 and on visa bill three $21.00 transactions came out.