topic email address change in Get Support

email address change

LGh — Mon, 19 Dec 2022 21:53:36 GMT

I have to change to a Gmail account.

How to I change my profile?

Re: email address change

Hollister — Mon, 19 Dec 2022 21:55:03 GMT

@LGh

Contact an agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Re: email address change

Quigley — Mon, 19 Dec 2022 21:58:45 GMT

@LGh

You can't change your email address yourself so you'll have to get a Customer Support Agent to do that for you.

Use the Chatbot Simon to get a service ticket started first.

You'll find the link at the bottom of this page.

Re: email address change

Handy1 — Mon, 19 Dec 2022 21:59:14 GMT

Re: email address change

computergeek541 — Mon, 19 Dec 2022 22:10:42 GMT

@Handy1 wrote:
Sign in to pm and go to profile you change email / password and pin there

The information that you have provided isn't correct. As you've mentioend the account PIN, please be aware that customer can't change the e-mail address from the Self Serve account. The members who repliedd earlier are correct that the help fo a customer support agent is needed.

Re: email address change

Meow — Mon, 19 Dec 2022 22:24:58 GMT

Only agent can change your email.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: email address change

dabr — Mon, 19 Dec 2022 22:33:31 GMT

@Handy1 Unfortunately, we can only change the email for community account without customer support, although it would be useful and convenient to be able to also have the ability to change it for the self serve account as well.

Re: email address change

Handy1 — Mon, 19 Dec 2022 22:38:39 GMT

Ahhh yes I see that now , thank you sir for that helpful insight

Re: email address change

BKNS27 — Mon, 19 Dec 2022 23:25:26 GMT

@LGh

Only a CS_Agent can change the email address in your account once they verify it is you to avoid legal SIM swapping.

Re: email address change

NoraMast — Tue, 24 Jan 2023 16:54:40 GMT

This is not an option edit.