topic Re: Calls go direct to voicemail in Get Support

Calls go direct to voicemail

Ljdion — Mon, 19 Dec 2022 14:21:10 GMT

When people call me, even those in my contact list, calls go directly to voicemail. It does not show the calls as recently called. I have checked all settings and had Best Buy recheck and all are fine. I was told it was likely a carrier issue.
please help

Re: Calls go direct to voicemail

walker1 — Mon, 19 Dec 2022 14:27:48 GMT

@Ljdion

That's been happening a lot lately.

You should have a Customer Support Agent look at your sim card and provisions.

Use the Chat Bot Simon to get a service ticket started first.

You'll find the link at the bottom of this page.

Re: Calls go direct to voicemail

softech — Mon, 19 Dec 2022 14:38:53 GMT

@Ljdion all calls go to VM without ringing at all? or just happen on some and not all?

and outgoing calls working fine?

Try this, first, reseat the sim card. Power off phone, take sim out for a minute and then put it back and power on

Then change the Preferred network type to 3G Only for couple days and see if it works. Try to have someone to call you when you are in different area, not just your home or office. This can confirm if it is a local network issue or not

Let us know how it goes

Re: Calls go direct to voicemail

Itsmynumber — Mon, 19 Dec 2022 19:10:56 GMT

This happens to me sometimes and my caller will just call me back and hope that it does not go directly to voicemail.

Re: Calls go direct to voicemail

Ljdion — Mon, 19 Dec 2022 21:30:54 GMT

Thanks. I didn’t know about Service ticket so your reply was very helpful

Re: Calls go direct to voicemail

Ljdion — Mon, 19 Dec 2022 21:31:31 GMT

Thanks. Tried but still an issue.

Re: Calls go direct to voicemail

softech — Mon, 19 Dec 2022 21:37:50 GMT

@Ljdion to me, they might have some kind of netoekr issue

which city and province you are at?

and open ticket with PM support and have them confirm.

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Calls go direct to voicemail

Ljdion — Mon, 19 Dec 2022 21:55:07 GMT

thanks. The Chatbot put me to a tech and issue is now resolved

Re: Calls go direct to voicemail

HALIMACS — Mon, 19 Dec 2022 22:15:56 GMT

Was it one of these items that rectified it, @Ljdion ?

ensure airplane mode is not enabled

ensure do not disturb is not enabled

ensure the number calling you is not on a blocked senders list

disable any call-forwarding features/settings

turn off Bluetooth -- it's possible the 'ringing' is going through to a Bluetooth device instead of device's speakers

remove and reinsert your SIM card

reset network connections