topic Re: Ticket reference number: 269491-528 in Get Support

Ticket reference number: 269491-528

ricks — Mon, 19 Dec 2022 21:14:02 GMT

can i get a credit for this sim card purchase, don't want to lose promotion price, extra data etc....

Can you cancel delivery to the house, and i go purchase 1 on my own..??

Re: Ticket reference number: 269491-528

Hollister — Mon, 19 Dec 2022 21:16:46 GMT

You will have to contact an agent to see if it has been sent yet and whether you can cancel. You can pick one up at a Telus or Koodo store.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Re: Ticket reference number: 269491-528

hairbag1 — Mon, 19 Dec 2022 21:23:19 GMT

@ricks wrote:
can i get a credit for this sim card purchase, don't want to lose promotion price, extra data etc....
Can you cancel delivery to the house, and i go purchase 1 on my own..??

You can certainly purchase a sim somewhere else and start your PM account. Save the one being mailed and gift it to a freiend or family member. Make sure they use your referal code for the Points.

added from Help section...

Refer a friend to Public Mobile, and you’ll receive one point for every 30 days your friend stays with us. Your friend will also receive a one-time $10 credit when they use your referral code.

Re: Ticket reference number: 269491-528

Coverhiro — Mon, 19 Dec 2022 21:19:20 GMT

@ricks Like somebody already mentioned reach out to a Customer Service Agent.

Using the chatbot didn't work for me. I kept getting errors. You can contact a @CS_Agent directly or following these two methods from their help articles:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Ticket reference number: 269491-528

popping — Mon, 19 Dec 2022 21:47:40 GMT

@ricks

Online SIM purchase is not refundable and is stated on the SIM card order form.

You can save the extra SIM to refer your friend and family. I keep a few PM SIM card for this purpose.

Re: Ticket reference number: 269491-528

BKNS27 — Mon, 19 Dec 2022 23:34:16 GMT

@ricks

You will receive a $10 credit on your second bill if you use a Referral Code.
You can get a Referral Code here if you just ask from members here.😉

You can also order a PM SIM online from Canadian Cell Supplies on sale for $5.99 then you are ahead by $4 ($10 credit - $5.99).

You can also pickup the SIM from CCS if you live in Oakville, Ont.