topic Re: Plan not changing at renewal date in Get Support

Plan not changing at renewal date

tibsahoy — Mon, 19 Dec 2022 19:19:19 GMT

I had set up to change my plan by renewal date, when I checked it said that it was set to change on that date, but then on the date it just renewed my current plan.

Tried this for 2 payment cycles thinking the first time was my fault. But it hasn't taken effect both times.

Re: Plan not changing at renewal date

Meow — Mon, 19 Dec 2022 19:20:08 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Plan not changing at renewal date

walker1 — Mon, 19 Dec 2022 19:22:29 GMT

@tibsahoy

Try logging into your account using a browser in incognito or private mode instead. Try again.

Re: Plan not changing at renewal date

Handy1 — Mon, 19 Dec 2022 19:29:49 GMT

Clear website cache/ cookies and try again