topic Re: 811 in Get Support

811

Louise_Mignault — Thu, 15 Dec 2022 19:09:50 GMT

811 is an Ontario Health Connect service. It is live. I try to dial it on my phone and the call is not put through.

Anybody know why not? Thanks

Re: 811

walker1 — Thu, 15 Dec 2022 19:14:27 GMT

@Louise_Mignault

I think that number only works if dialed from a landline only.

To call that place of business from your mobile phone, you'll have to call their regular phone number.

Something that looks like this xxx-xxxx

Re: 811

Louise_Mignault — Thu, 15 Dec 2022 19:14:31 GMT

No, on their site it says: "

Quick Facts

The number for Health Connect Ontario is 811 and it can be accessed by mobile phone, telephone landline or teletypewriter (TTY.)"

Re: 811

Louise_Mignault — Thu, 15 Dec 2022 19:15:20 GMT

Thanks anyways though 😉

Re: 811

Louise_Mignault — Thu, 15 Dec 2022 19:15:58 GMT

Thanks anyway though 😉

Re: 811

statusquo — Thu, 15 Dec 2022 19:16:19 GMT

@Louise_Mignault What about trying 1-866-797-0007 if you can't dial the shortcode number?

Re: 811

walker1 — Thu, 15 Dec 2022 19:16:25 GMT

@Louise_Mignault

Oh, in that case try dialing a number 1 first. See if that works for you.

Re: 811

hTideGnow — Thu, 15 Dec 2022 19:16:31 GMT

HI@Louise_Mignault

sorry for the mis-information from the reply above.

Yes, 811 should work on Mobile phone, just hat VoIP might not work

If you use “Voice over Internet Protocol (VoIP)” or web-enabled telephone services like Canada VRS, Skype or Google Talk, 811 may not connect. Instead, call 1-888-709-2929 to reach the HealthLine.

Out of Province cell phones will not connect to 811. Please use a landline.

I tried and didn't work for me too 😞

maybe open a ticket with PM agent to confirm

Re: 811

hTideGnow — Thu, 15 Dec 2022 19:17:40 GMT

@walker1 wrote:
@Louise_Mignault
Oh, in that case try dialing a number 1 first. See if that works for you.

HI @walker1 dialing a 1 would have no effect on special number like this.

like you won't call 1-911, I guess

Re: 811

Louise_Mignault — Thu, 15 Dec 2022 19:18:01 GMT

Thanks. I will do that. But in general, Public Mobile should be dialing 811.

Re: 811

hairbag1 — Thu, 15 Dec 2022 19:19:01 GMT

@Louise_Mignault...

when I dial that number here in BC, I get connected to BC Health.

Maybe shut down phone...then restart. See if that helps.

Re: 811

Louise_Mignault — Thu, 15 Dec 2022 19:19:42 GMT

Nope that gets me Public Mobile recording saying I didn't dial the number correctly... sigh lol

Re: 811

statusquo — Thu, 15 Dec 2022 19:21:12 GMT

I do agree with you that you should be able to dial just 811 and not look up the full number.

Re: 811

softech — Thu, 15 Dec 2022 19:22:11 GMT

@Louise_Mignault this is certianly not a workaround you want, but if you need to contact Health Ontario, call this number instead fo now

1-866-797-0007

Re: 811

Louise_Mignault — Thu, 15 Dec 2022 19:24:52 GMT

I tried to open a ticket.. and after a lot of effort I got one submitted and zip. No response an hour and a half later. Their system to open a ticket does not work well either.

As for VOIP... I'm assuming Public Mobile is NOT voip...

Re: 811

hTideGnow — Thu, 15 Dec 2022 19:29:18 GMT

HI @Louise_Mignault Yes, PM is not VoIP.. LoL.. and hence ,no reason it cannot call. It is part of the Telus network. Just wonder if Telus can call 811

To open ticket using Chatbot, please follow these steps:

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 811

Louise_Mignault — Thu, 15 Dec 2022 19:27:13 GMT

Thanks I will. But as I have said elsewhere it should work. It's well advertised. It's part of Health Connect Ontario. For someone who is really not well, the number should work. I'm just trying to find a doctor (whole other conversation)

Re: 811

will13am — Thu, 15 Dec 2022 19:32:35 GMT

I tried using 811 on my phone and it works.

Re: 811

Louise_Mignault — Thu, 15 Dec 2022 19:33:34 GMT

Are you in Ontario?

Re: 811

hTideGnow — Thu, 15 Dec 2022 19:34:08 GMT

HI @Louise_Mignault

what area code do you have?