topic Re: US add ons in Get Support

US add ons

CathyD1 — Sun, 18 Dec 2022 22:22:31 GMT

I purchased US add ons but want it to start tomorrow how do I do that

Re: US add ons

Metal1967 — Sun, 18 Dec 2022 22:25:05 GMT

@CathyD1 Starts when you purchase it.. no delays it starts when you purchase it

Re: US add ons

darlicious — Sun, 18 Dec 2022 22:27:24 GMT

@CathyD1

You will have to contact customer support and explain your mistake. They will remove your US Roaming add on and credit your account. You would then repurchase your US Roaming add on tomorrow either upon departure or arrival in the US. Read this post to be up to date on US Roaming add ons.....

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-3G-HSPA-Networks/td-p/843202

Re: US add ons

CathyD1 — Sun, 18 Dec 2022 22:28:26 GMT

Thank you

Re: US add ons

HALIMACS — Sun, 18 Dec 2022 22:29:57 GMT

@CathyD1

All US Roaming add-ons immediately start upon purchase and last for exactly 240 hours from the moment of purchase.

If you are going to be in the US for MORE THAN 10 days, you have a few options:

purchase a separate US add-on on the expiry of the 1st one
if you wish to have the SAME US add-on, you'll have to wait 24 hours after the initial one expires before repurchasing the same option
if another PM customer is joining you, they can purchase the same add-on on the date yours expires to enjoy seamless transition from yours to theirs

Re: US add ons

Metal1967 — Sun, 18 Dec 2022 22:30:03 GMT

@darlicious Purchased one day early?? Refund? False hope……

Re: US add ons

HALIMACS — Sun, 18 Dec 2022 22:33:01 GMT

False hope @Metal1967 ? No worries, the OP granted you the solution so no worries in them trying.

@CathyD1 , there's always hope - an empathetic CSR will do this for you. It's really quite simple from their end. Follow @darlicious advice.

Re: US add ons

Metal1967 — Sun, 18 Dec 2022 22:40:39 GMT

Just like the posts that say port out.. then port back.. do this do that then talk to chat bot.. answers ar too complicated for most… .. irrelevant to this thread but come on.. get a refund for a one days worth of roaming.. no wonder answers from csa take so long.. leave it at that.. don’t want your 2cent answer

Re: US add ons

Metal1967 — Sun, 18 Dec 2022 22:43:00 GMT

@CathyD1 Please change the solution and give it to @HALIMACS ..

Re: US add ons

darlicious — Sun, 18 Dec 2022 22:47:04 GMT

@Metal1967

It's not a refund it's a credit that will get used the next day....and customer support does this all the time as purchasing a US Roaming add on early without realizing it starts right away is one of tbe most common mistakes new users make when purchasing US Roaming add ons.

Re: US add ons

Metal1967 — Sun, 18 Dec 2022 22:48:55 GMT

ok……

Re: US add ons

HALIMACS — Sun, 18 Dec 2022 22:51:22 GMT

@Metal1967 wrote:
@CathyD1 Please change the solution and give it to @HALIMACS ..

Or @CathyD1 , give it to @darlicious .

You can do this by going into the solution you granted, click on the downward arrow top right, and unmark it as the solution.

Then mark the post that best meets your original question as the solution.

If it's the original one you chose, then so be it.

Good luck and enjoy your time in the USA!

Re: US add ons

Metal1967 — Sun, 18 Dec 2022 22:55:30 GMT

Typical.. lmao.. enjoy……

Re: US add ons

venigab — Mon, 19 Dec 2022 13:54:12 GMT

On PM webpage you can select when your US adds on starts. Then purchase it. Bon voyage.

Re: US add ons

computergeek541 — Mon, 19 Dec 2022 14:29:52 GMT

@venigab wrote:
On PM webpage you can select when your US adds on starts. Then purchase it. Bon voyage.

This isn't true. There isn't any way to select a start time.