topic Re: Unable to purchase add-on on renewal date in Get Support

Unable to purchase add-on on renewal date

steven_secord — Mon, 19 Dec 2022 13:54:19 GMT

I am attempting to purchase a US Roaming add-on and it happens to be my renewal date. The system seems to think that I have not paid for this month and says my account is expired. The funds are there and I added extra so that I could pay for this month as well as the add-on. Is there some way to make this purchase before my flight takes off in an hour? 🙂

Re: Unable to purchase add-on on renewal date

computergeek541 — Mon, 19 Dec 2022 13:56:33 GMT

Unfortunately, you'll need to wait until the renewal has completed to purchase the add-on.

Re: Unable to purchase add-on on renewal date

steven_secord — Mon, 19 Dec 2022 13:57:37 GMT

Anybody have any idea how long it takes for the renewal to complete? Is this something a support person could help with?

Re: Unable to purchase add-on on renewal date

computergeek541 — Mon, 19 Dec 2022 14:06:01 GMT

@steven_secord

Renewals are usually completed by midday. Please ensure that there are already enough funds in your Public Mobile account balance.

Re: Unable to purchase add-on on renewal date

walker1 — Mon, 19 Dec 2022 14:09:32 GMT

@steven_secord

Renewal process is usually completed by 12 noon EST.

You can probably try to get help from a Customer Support Agent with buying your add on, before then .

Use the Chat Bot Simon to get a service ticket started first.

You'll find the link at the bottom of this page.

You can also try sending a private message to CS_Agent

Re: Unable to purchase add-on on renewal date

BKNS27 — Mon, 19 Dec 2022 16:21:46 GMT

@steven_secord

You can make a purchase at your arrival airport or at your hotel on wifi.