topic Forgot my email in Get Support

Forgot my email

Claramom — Mon, 19 Dec 2022 13:05:38 GMT

I forgot the email i registered with and I tried sending a msg to CS_Agent but the site didn’t let me enter it. Not sure why. Is there another way to get an agent to help asap?

Re: Forgot my email

darlicious — Mon, 19 Dec 2022 13:12:24 GMT

@Claramom

Send a private message to customer support. Read the spoiler in the post below to send the correct details in your first message.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/td-p/821771#M550981

Re: Forgot my email

Claramom — Mon, 19 Dec 2022 13:26:01 GMT

Thank you for trying to help.

for some reason, every time i sign up for my community - it makes problems with my password and I have to reset it. So now I’m here but when they ask me to sign in again for the ticket, it said wrong password 🙈

good news is, that between all the community replies here,

i found a direct link to an agent and hopefully I will be helped soon

Re: Forgot my email

venigab — Mon, 19 Dec 2022 13:31:13 GMT

You can reset your account and start from the begining. Even tough with a new email. As long as you have your phone with you. You will get a security code (textSMS) or via email. Good luck.

Re: Forgot my email

venigab — Mon, 19 Dec 2022 13:33:13 GMT

It will all right. Sometimes its a bit complicated. Good luck. They will ask you to reset it with new password via email.

Good luck.

Re: Forgot my email

CS_Agent — Mon, 19 Dec 2022 14:07:29 GMT

Hi there.

And thanks for reaching out trough private message, hopefully one of our customer services representatives will get back to you, ready to help and solve your concern in no time.

Sincerely,

Public Mobile Customer Support Team