topic Re: Vouchers in Get Support

Vouchers

Dtuckk — Mon, 19 Dec 2022 03:20:53 GMT

Won’t let my 3,$10 vouchers add to account keeps saying it has been sussfully deposited but none thing yet it’s been a day and a half so please someone help me🤦‍♂️

Re: Vouchers

dust2dust — Mon, 19 Dec 2022 03:22:37 GMT

Dial 611 and hear what it says for your balance and status.

"none thing yet" what?

Re: Vouchers

softech — Mon, 19 Dec 2022 03:23:19 GMT

@Dtuckk did you try to login to My Account and check it?

If you are logging in My Account, please use Incognito mode. There is cache issue on this site and using Incognito mode would assure you to get the correct account details and not old cached info

Re: Vouchers

darlicious — Mon, 19 Dec 2022 07:42:04 GMT

@Dtuckk

Where did you buy your vouchers? Which retailer? You can only make 2 attempts at payment to before needing to wait one full hour before adding another payment. Some take up to 24 hours to be valid. Read about member tested vouchers and other methods of payment here....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Re: Vouchers

venigab — Mon, 19 Dec 2022 13:37:01 GMT

Try to reset your phone. Good luck.