topic Re: US Roaming Add on in Get Support

US Roaming Add on

skydiver318 — Sun, 18 Dec 2022 21:12:23 GMT

Hi, I have added today a US Roaming plan by mistake and I want to ask if is posibile to removet it and have a credit on my account since a refund is not posibile. Any help would be much appreciated, Thank you

Re: US Roaming Add on

softech — Sun, 18 Dec 2022 21:15:59 GMT

@skydiver318 if it is an honest mistake, PM likely able to reverse the transaction and put the fund back to your My Account. Please open ticket with them via Chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: US Roaming Add on

skydiver318 — Mon, 19 Dec 2022 03:06:45 GMT

Hi Softech, message send. Thank you, Much appreciated.