topic Unable to use my data in Get Support

Unable to use my data

kacey — Tue, 04 Jan 2022 19:54:45 GMT

I've been using public mobile for a year now with no issues. I went over my data on my last cycle (I'm on a 90 day cycle); and did not have data last week. I'm on auto renew and got my data back on Monday (yesterday) as the auto renew took payment on Sunday.

This morning, I could not use my data again, and I got a pop-up saying that my data had been paused as it was over limit again, which didn't make sense to me as a new 90 day cycle just started and I would've had 12GB of data to burn through in a day for me to go over. I also barely touched my phone yesterday as I left it at home by accident, I checked my phone, and it says I've used around 150MB and logged in online which says I've used around 120 MB/12GB; which means that I should still have plenty of data to use...

Re: Unable to use my data

will13am — Tue, 07 Nov 2017 16:15:44 GMT

Please login to your account and confirm that the data meter has indeed reset on renewal. If everything looks in order, then I suggest sending a private message to the moderator team so that they can investigate this. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Unable to use my data

ShawnC13 — Tue, 07 Nov 2017 16:18:16 GMT

@kacey. I would contact the mods for more clarification on this. To message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Re: Unable to use my data

Mary_M — Tue, 07 Nov 2017 16:29:59 GMT

Hey @kacey,

thank you for bringing this to our attention!

I'm sorry to hear that your allocated data hasn't been reset after renewing your plan. Rest assured that you've come to the right place for help! Can you please send us a private message ? One of our awesome moderators will be more than happy to help.

Regards,

Mary