topic Re: Get ticket in Get Support

Get ticket

dixonkenny — Mon, 19 Dec 2022 03:15:10 GMT

Can't get ticket because I keep getting error when directed to login into my community account. Want to ensure that I get my "More the Merrier" Data bonus

Re: Get ticket

Outdoorsman — Sun, 18 Dec 2022 22:35:08 GMT

@dixonkenny

hi if you didn't receive the text you can try texting YES2 to 4911 and see if it accepts it if not

you need the help of a service rep to add it for you

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

Re: Get ticket

HALIMACS — Sun, 18 Dec 2022 22:36:06 GMT

Make sure your community account e-mail is the SAME e-mail you are using for your self-serve account, @dixonkenny

To confirm, click on your avatar and go down to My Settings.

Then try again.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Get ticket

Hollister — Sun, 18 Dec 2022 22:36:06 GMT

@dixonkenny

Try texting YES2 to 4911. If still no promos on your account then try the chatbot again but clear your browser cache and go incognito in a new browser window.

Re: Get ticket

dust2dust — Sun, 18 Dec 2022 22:40:01 GMT

Use the pin option rather than the credentials option.