topic Re: Plan changes in Get Support

Plan changes

CrystalMiller86 — Sun, 18 Dec 2022 18:57:31 GMT

My new 15gb plan shows up when I sign in on my husband's phone. When I sign in on my phone it shows I still have my old plan. This is ridiculous. How do I know which plan I actually have?

Re: Plan changes

Outdoorsman — Sun, 18 Dec 2022 19:09:55 GMT

@CrystalMiller86 hi you are probably just looking at a cached version of your account on your phone,use a different browser in private or incognito mode and sign back in

Re: Plan changes

walker1 — Sun, 18 Dec 2022 19:20:55 GMT

@CrystalMiller86

The system has a terrible problem with caching information.

Please try logging into your account using a browser in incognito or private mode first. Then do a refresh of the overview page using the little circular refresh wheel. Try again.

You'll then see your current plan and information.